DirecTV
7500 Promised Airline Miles Never Credited After Signup

I signed up for DirecTV in early September to take advantage of their 7500 miles offer for American Airlines. I did everything according to the letter of their rules.

I waited 6 weeks after signing up to ask about the status of my miles. They said I didn't sign up properly, so I would not be getting any. I sent proof that I did everything correctly and asked to speak to a supervisor. Eventually I reached one who verified that I was right and apologized. She said I would get the miles by the end of November.

In mid December I contacted them again. They said they would check on it and get right back to me. They didn't. I contacted them again on Dec 30 and got the same nonsense, except now they say they have no control over giving the miles and it is up to AA. Essentially they disavow all responsibility for their own program. I believe this program is a scam to get people to sign up.

Now I'm stuck with a 2 year contract. I asked to be released from it because they violated the agreement by not providing the miles. They said no, and that there would be penalties. What a terrible company. Really bad customer service and fraudulent practices to trick customers into signing up.

Company: DirecTV
Country: USA
State: California
City: El Segundo
Site: www.directv.com

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