US Airways
Poor Customer Service

I have been a member of US Airways skymiles program for many years and accumulated 83,000 miles. Earlier this year because of my age and health issues and knowing that these miles could be lost this year, I called US Airs customer service to try and determine what could be done to retain the miles without flying. I was told that purchases made thru their SkyMall program would earn miles and extend the time for the miles to expire. Taking this information, I made 2 different purchases from a retailer on SkyMalls site in April. I never received the miles credit and and according to them my miles expired in July. I have fought with them for months and furnished proof of the purchases. They are totally death to my complaint and want me to pay a fee to reinstate the miles. Their customer service department employees have the habit of passing the buck and you can never talk to the same employee twice. I have written to their President, but I doubt that he cares. Look at all the complaints against them. Their reputation is terrible. I will not fly them again and caution all before giving them your business

Company: US Airways
Country: USA
State: Arizona

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