Spirit Airlines
Misleading Mile Voucher Promotion Tied to Airline Credit Card Signup

Misleading promotion to encourage passengers to sign up for Spirit airline credit cards. Passengers told they would receive a 2,500 mile voucher w / a one-year expiration which could be used for free 2,500 miles of travel and if approved for a card 5,000 miles of travel.

I went to redeem my Spirit miles (I have almost 10,000) but found that the miles advertised really act as 'points' and do not correlate to redeeming actual miles. I called customer service about my 2,500 mile voucher and additional 2,500 miles for signing up for a Spirit credit card and was told my voucher had expired in less than a year as announced on the plane and my other miles (aka points) were not enough for the flight I wanted. For example, I wanted to travel from Houston to Vegas (less than 2000 miles), but Spirit counts this trip as a '25,000' mile flight.

This is the hallmark of bait and switch and was very misleading. I believe their promotional vouchers and methods to entice people to sign up for their credit cards are fraudulent and need to be investigated

Company: Spirit Airlines
Country: USA
State: Florida
City: Miramar
ZIP: 33025
Address: 2800 Executive Way
Phone: 8014012200

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