Dish Network
VIP 622 HD DVR Repeated Failures and Possible Class Action

Dish Network sells its VIP 622 HD DVR network box as providing clear, reliable and uninterrupted HD satellite TV service. We are now on our 5th, count them 5, units. The box works with some problems for a month or two when the boot program loops on itself and the hard drive crashes. Customer service is scripted and suggests things like plugging it directly into a wall socket and not a surge suppressor, that the wall socket itself has gone bad or the surge suppressor has gone bad, that unplugging and replugging the unit will repair it.

In fact the units have programming glitches and they overheat. Dish representatives finally simply have to send a new one. When the 622's are working there are pixelating freezes that during peak viewing times can occur every minute or so. The recording features loose sound or miss entire segments because the unit cannot keep up with the speed needed to continue recording and shut off. These units are inherently defective and fail to provide the service advertised and charged for by Dish Network.

Customers all over the country have experienced the same problems. Dish now insists on the consumer to pay any expedited shipping costs leaving the consumer without service for three five days for their usual shipping times. There is no adjustment in billing for service outage. The failures cost consumers time, money and headaches in switching out defective units. We are considering a class action lawsuit to addresses DISH's rip off of its consumers purchasing these units and these services.

Company: Dish Network
Country: USA
State: Colorado
City: Englewood
Address: 9601 S. Meridian Blvd

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