T-mobile
Promised Upgrade Discount Withdrawn, Told to Wait 22 Months

In August I was offered a choice to upgrade my phone with them, but I chose to wait until they brought out there touch screen phones and was told that my full upgrade discount would still be available. WOW! Was I ever wrong! I went on the website and to upgrade my phone and the prices were more than if I was a new customer. I contacted customer service and was ever so told that since I didn't upgrade in August I missed my chance and that I have to wait 22 months for another chance to upgrade. I have been with this company for over 3 years.

Company: T-mobile
Country: USA
Site: tmobile.com

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