Dell
Laptop Order Delayed Until December, Account Manager Unreachable

On the 5th November I ordered a Dell Studio 17 laptop and case total price 650GBP. On Monday the 10th November I received a call from the account manager (let's call him Mohammed) who dealt with my sale telling me that the laptop was on it's way and the courier would be in touch. When I checked my order status on the Dell website it said my estimated delivery date was the 24th November.

I called Mohammed on the 17th of November only to get through to his voice mail, I left a message for him to call me regarding my order, I did not get a call back. So I emailed him, still no reply.

Today (20th November) I get an automated email from Dell telling me my order has been put back until the 2nd December due to a shortage of parts.

So, this morning, I spent almost two hours trying to speak to someone in a Indian call centre to ask why my order had been put back, I was passed from reception to reception I spoke to six different people who did not seem interested in my call and just kept quoting my extended delivery date.

I even left Mohammed three voice mails, I was told he will take between four and six hours to reply, thirteen hours later still no reply.

When I asked if I can cancel my order the person I spoke to said I would have to speak to the person that took my order (Mohammed), guess what they put me through to his voice mail. By this time I was so angry, I asked to be put through to a manager in the UK, I was told this is not possible,

I asked to speak to a manager in the call centre, I was told none were available.

So Dell have had my 650GBP since the 5th November and I have no laptop.

Peterbez
Salford
United Kingdom

Company: Dell
Country: USA
Site: dell.com

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