Dell
No Delivery - Poor Customer Service - Studio 17 Laptop

I ordered a Studio 17 laptop with the new iCore7 processor on 12 February. As of today, one month later, I still have not received this product. Dell stated that parts for my laptop are on back order. Further, they canceled my previous order and submitted a new order on my behalf, and without my consent, for the exact same configuration, all in an attempt to appear to meet their delivery on-time performance. They have now delayed my delivery to 05 April.

When you spend more than $1300 for a laptop and still not even get the top of the line with all the bells and whistles, you expect a timely delivery and quality product. As of yet, I have received neither. I have a friend that ordered a Sony Vaio and received a custom built laptop within 5 days from the time he ordered it. If Sony can do it, why can't Dell?

I do not think I will ever deal with Dell Inc. Again, even though my last 2 purchases and all my recommendations to friends have been with and for Dell.

Company: Dell
Country: USA

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