Best Buy
Defective Washer Picked Up Without Replacement and Hours on Hold

Terrible Best Buy Customer Service

Re: Conf Nr. BBY01270637001251

Case Nr. 53963215

On November 5, I ordered a LG Steam Washer 4.5 Cu. Ft Red. @ bestbuy.com. They delivered the washing machine on November 10. The machine was licking trough the front door, so I called them again and have the machine replaced. On November 13 they came and pick up the machine but NO other one. I ask them to bring me another one but they said It is not possible because they have to clear the credit card first and then I have to call and place another order. Now the credit card will clear in 2- 4 days and another order. Then 1 more week to get the new machine delivered. I called best buy.com trying to speak with a supervisor for 2 HOURS and no result. Bestbuy.com appliance reps transfer my call to Geek Squad and back again, and than back again. When I got tired and ask for a supervisor I got disconnected, every time and I tried for approx 2 hours I got disconnected. How is this possible??? Terrible customer service @ bestbuy.com appliances and I prefer to wash by hand than to go through this again…

Company: Best Buy
Country: USA
State: California
City: Anaheim

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