Sears
Sears appliance and Service is terrible - Kenmore Elite Washing machine

I purchase a Kenmore Elite front load washing machine 3 years ago. Since then the same part has been replaced 3 times and numerous other parts. I have the service repairman at my house 7 times since September and had atleast 10 phone call placed to them. At this point in time my machine is in process of being considered a lemon however they say that will take 48 to 72 hours to decide. My question to Sears is how much do they have to put there customer through before they do the fair thing. I am an honest loyal customer and have been for more then 20 years and purchased 3 houses of appliances for. If Sears does replace my machine I will sell it along with my matching dryer and buy from somewhere else, like a local company. I am extremely upset at there service and would like to know who to contact at a higher level.

Company: Sears
Country: USA

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