Best Buy
Warranty Complaint Fort Myersgreat Falls

My television had a problem. It was sent out to a repair center (TV Center Electronics, Fort Myers, FL) at Best Buy's discretion. The repair center returned the television in an unusable, damaged condition. The repair work was shoddy at best. And on top of that it took them 5 weeks to do the shoddy repair. Now Best Buy says they are NOT RESPONSIBLE for the damage. I was told I would have to take it up with the repair center. I do not understand how the repair center people are going to undo damage caused during the repair, but according to Best Buy, they are the one's responsible. The television was sent in to be services for two issues. One issue being a recall where insulation had to be installed around the Ambilight covers. The second issue was that the television kept blanking out the screen intermittently. Now Best Buy is claiming that the repair will not even count towards the no-lemon policy of 3 repairs and then it get's replaced, because one of the issues was a recall. Of course the recall issue has NOTHING to do with the 2nd issue that it was sent to be repaired for. Best Buy is shady in EVERY aspect of their business... From their fraudulant extended warranties, to their outrageous restocking fees. Their business practices need to be investigated by the attorney general.

Company: Best Buy
Country: USA
State: Montana
City: Great Falls
Address: Po Box 3687
Phone: 8882378289

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