Best Buy
Frozen iPod return refused by Geek Squad and manager

We purchased an iPod for a Christmas gift and it froze on us in March. We took it back to the Burlington Store and the so called punk Geek Squad refused to even look at it. They said we had to go to Durham and let them look at it at the Apple Store. After talking to the store manager he refused to help us as well. This is the third iPod and we have had problems with my sons lap top as well. Their warranties and customer service are horrifying. I would not go to the Burlington NC store to buy a paper clip.

I will never refer anyone to any Best Buy Store, not even if I had a worst enemy. I feel they should just close down and quit wasting everyone's time with their lies and false promises. I even placed a call to corporate office and they have not had the courtesy to call me back with any kind of apology. The store personnel was very rude and disrespectful. I would travel to another state if I had to if Best Buy was the only store we had in Burlington to buy electronics.

Company: Best Buy
Country: USA

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