Best Buy
Laptop warranty coverage misrepresented and repair runaround

On Dec 13 I purchased a Sony via from the Best Buy location on landing, during this time my computer was a specialty item that was only available for a short amount of time. 2 months later my laptop started getting a lot slower getting to the point that it would freeze at times. I purchased a warranty from Best Buy when it was purchased and as well I was tool that I had the best insurance available as I do on my other Best Buy electronic accounts.

However after going back and forth from Sony and Best Buy for no less than a total of 3 to 4 months Best Buy finally told me that since they lost the paperwork in the computer stating previous contacts I had with them and as well informed me of the fact that my insurance was insufficient and would not cover the damages made to my laptop (this should not have happened, I was actually sold the same warranty that came with the cpu for FREE) I was undersold by the salesman and lied to about my purchase.

Throughout the ordeal I was told up until recently that any damages would be covered under the warranty that I have purchased. Since this time managers have bounced me around for an unacceptable amount of time and at this point I am asking only to have my cpu repaired. Please respond soon.

Company: Best Buy
Country: USA
State: Florida
City: Jacksonville
Site: bestbuy.com

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