Best buy
Extended warranty refused on Sony laptop, repair fee demanded

June 27

To All my Fellow Americans:

Don't know where to start…Lets make it short…I bought a Sony Vaio VGNFW200, with an extended warranty for $679.99.

Within 6 months of purchase, connection where power slot came loose and computer was not able to receive electric charge. I called customer service and they sent a tech and after a week, tech came and fixed problem.

Now, lets fast forward 6 months later, computer would not turn on at all. I take to “geek squad” and they ship it to SONY. Here is their reply” Motherboard is defective and laptop was previously opened, voiding warranty. Customer needed to purchase accidental warranty coverage. Fee to repair laptop is $679.99. Customer has choice to pay repair fee or request laptop back.”

Yes, the laptop was opened, when SONY TECH repaired the laptop 6 months ago, they have the records, I have the receipts. I tried to explain this to Best Buy rep that called, all he could say, “That's what the notes are telling me”

Now, I have heard horror stories regarding Best Buy's Extended Warranty coverage but hoped that those were just a few bad apples. I was terribly wrong.

I will not fight them anymore, all I will do is make sure I will post my experience on these websites (usacomplaints.com, www.bestbuy/forums.com www.facebook.com awww.myspace.com and www.twitter.com. If I could prevent one person from committing same mistake I did, then that, will make me fell better!!!

Stay away from best buy

If anyone needs documentation on this ordeal, I will be happy to email the supporting information.

Yahoo.com

John Cortes
Coconut Creek, FL

Company: Best buy
Country: USA
State: Florida
City: Margate
Site: bestbuy.com

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