Sony
Extended Warranty Repairs Took Weeks, Then Coverage Refused

I purchased a Sony TV and about six months after we had it the picture started going bad. In April it got so bad we could hardly see the picture. I called Sony extended warranty service, good until it was picked up. They had it for over two weeks before they brought it back. About ten months later the same thing happened and again I called Sony. It was picked up again. This time they had it for over 6 weeks before they brought it back. After a short time it went bad for the same thing again, but only this time Sony refused to fix it saying that it exceeded my warranty coverage and wanted to send me a refund check for around $134.00 on the $305.87 I paid them for coverage. I thought Sony was a good company. I will never buy a Sony product again!

Company: Sony
Country: USA

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