Direct TV
Daily Calls Over Late Bill, Service Not Restored After Payment

After setting up Direct TV at my house, I soon discovered that I was committed to two years on something I didn't even sign up for. Instead of complaining to customer service, I decided to just grin and bear it, as I had expected to keep the service for the full two years anyhow. Be careful when you have someone install Direct TV onsite for you. They will sign you up for whatever promotion benefits them the most.

Then I went 10 days past due on a bill. I had left the state and was traveling on business and forgot to pay it. I received phone calls between 8am and 7pm, Monday through Sunday. I consider this highly inappropriate. If I am 30 days past due I expect it, but this is a little ridiculous for 10.

Because I was so aggravated, I wanted to see just how bad their customer service was, so I let my bill go to 30 days past due. The phone calls continued and they cut my service. OK, I understand, it was 30 days past due. But when I paid my bill on the internet, they did not turn it back on. Now I have to call and wait 20 minutes on the phone for a representative to say, "Oh, you did pay!" and "Hold on, let me hit this button to turn it back on."

Don't forget that they only let you talk to a real human after their annoying phone system tries to "troubleshoot" your system, even though I already knew what the problem was. It also tried to upsell me.

I am very unhappy with Directtv.

Company: Direct TV
Country: USA
Site: directv.com

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