Direct TV
Horrible customer service

I recently moved to Arizona from California and really hated the options for television providers out here. It is rural which i like but not many options so I decided to give Direct TV another try as I had been with them a few years back and hated their customer service then and when my contract was up I bailed. Hoping that they may have improved their cust service practices over the years i reluctantly took them up on one of their many annoying letters to come back to them. You guessed it, they still have the same crappy cust service as they did before. I had problems 3 days into service and had no signal so I called them and I was told I would have to wait 6 days for a service tech to come out. I told the rep she had to be kidding that when I signed back up with them a couple of weeks earlier they could have a tech out within 2 days to install. Now that Im in their contract web they cant find anyone to help fix the problem for 6 days??? So finally that problem resolved after 6 days and now a few months later I have moved and called them to let them know and to schedule an install. Guess what i have to wait another week for the install so no TV for another week!!! They will bend over backwards to help you to get you to marry them for 2 yrs but if you need help after that you get put on the back burner. Direct TV SUCKS!!!

Company: Direct TV
Country: USA
State: Arizona

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