Sears
Repeated Repair No-Shows and Damage to Washer and Dishwasher During Service

We purchased all our appliances from Sears. It seems the customer service these days is terrible. The service technicians just don't show up for appointments. You spend all day waiting at home for a no show. When we called to complain, nothing gets done. We waited home for a service call on our washer on at least five different occasions. The technician was a no show. Apparently he just decided to cancel our appointment without notifying us. It wasn't until I called to see where he was, that I was told the appointment had been cancelled with no reason.

Also, the service technicians tramp dirt from the outside through your house. They have also damaged my washer and dishwasher while doing a service call on these appliances. While snapping the front of the washer back in place, they cracked a panel, which Sears refuses to replace. I find this very unsatisfactory, since the washer was almost new and cost a lot.

While putting the panel back on the dishwasher, the guy didn't put the panel on properly and the screw at the side completely gauged my front panel.

One time while fixing my washer, they pulled it out and tore my vinyl floor.

I could go on with the damage that has been caused in my home by the service technicians.

Company: Sears
Country: USA
Site: sears.com

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