CameraAddict.com
Fraudulent sales tactics

I tried to buy a Pentax K20D. When I called to "confirm" my order, the salesman tried to sell me several accessories. When I refused the accessories, they tried to change my mind using many aggressive tricks. Several tactics included: putting me on hold so that I could think about "whether or not had done enough research about the camera;" telling me if i didn't get the 3 year US Warranty I was going to be sent a version of the camera with Japanese firmware, and I wouldn't be able to use it; telling me that items Pentax Imaging claims are packaged with the camera body, are not in the box... Though, they "will be once you buy them;" claiming that their many stipulations (like the non working, Japanese versions of their products) are clearly stated on the website, but refusing to point me to the exact page that states "Japanese cameras will be sold to anyone who doesn't buy a US Warranty, " or to the part of the website that lists the exact items that are in (or are not in) the factory sealed Pentax box.

I called Pentax about this, and they claim that no K20D camera body would be packaged without the minimum accessories - battery, charger, SD card.

Once I canceled the order the sales guy refused to give me a cancellation number, something the cameraaddict.com website claimed I needed. I called back several times before I received the number, and I was reminded how lucky I was to remember to get the number or else I would have been "charged a restocking fee" when I shipped it back. According to the web site, that would have been around $50 not including the shipping.

Cameraaddict.com should be shut down. They are fraudulent, and abusive.

Company: CameraAddict.com
Country: USA
Site: cameraaddict.com

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