Best Buy
Camcorder return refused and manager would not make exception

I bought a camcorder at the end of February, used it 2 or 3 times, inside.

I took it back in April because I couldn't see anything in the viewfinder when I tried to use it outside.

When I took it back to Best Buy, they refused to give me a refund. They never even offered to let me exchange it for something different (which is really what I wanted). When the manager came to the service counter he simply repeated the same phrase as the customer no-service rep..."Best Buy policy". He told me he couldn't give me a refund because he couldn't change the computer. When I asked for someone who had that authority he quoted the 888 number for Best Buy.

They told me only the manager could grant an exception to the policy!!!

When I confronted him with this, he said he wasn't going to do it. No reason.

Company: Best Buy
Country: USA
Site: bestbuy.com

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