AIG Warranty Guard, Inc./Best Buy
AIG Warranty Guard, Inc./ Best Buy Three months without TV and still no service from Best Buy Performance Service Plan

Our 40" Samsung LCD TV began displaying lines on the top and bottom of the screen in late December. We called the Service Plan center and they scheduled a service call on January 8 with VCR-T.V. Maintenance of Saugas, CA. The repairman said he needed to order a part and would call us to schedule an appointment to install it. We waited and waited. Finally, in the beginning of February, my husband called the service technician and could not get him on the phone. The people in his shop kept saying that the part had not come in. My husband then called the Service Plan Center letting them know that the repairman was not satisfactory; he had not bothered to call to let us know the status of the part and we had great difficulty getting in touch with him.

The service plan center said they would get someone else out to fix the TV. Well they sent out the same repairman who suddenly had the part.By now the TV had lines all over, not just on the top and bottom of the screen. Even though we were not happy with the same repairman, if he had the part and we would have our TV repaired, we would be happy.

The repairman came out March 6 and installed the part. The only problem is that now the TV is going black. It started immediately after he installed the part; he was here and saw it. However, he said that it was the cable. We called the cable company and it is not the cable. Now the TV goes out - to black - randomly, which can last from 20 seconds to 2 minutes.in short, the repairman made the problem worse! We can't even watch a DVD on the TV!

My husband called the service plan center again. Last week they were going to talk to someone to see about replacing it. We have talked to so many people it is ridiculous. They always say they will call within a week... They never do. Today they say they will call by Tuesday, March 18. They wanted to send out the same incompetent repairman. They even gave my husband a phone number saying it was another repairman... It was the same guy with different phone number. Needless to say, we do not want this man as he was so slow the first time around and only made the problem worse.

We have a 40" TV in our living room that we cannot watch. This kind of service is totally unacceptable from Best Buy and their service plan. They had no problem accepting our money for the TV and the "Performance Service Plan" - what a joke! We have gotten nothing but the run around. I cannot believe that it can possibly take this long to get service on our TV.

Company: AIG Warranty Guard, Inc./Best Buy
Country: USA
State: Illinois
City: Chicago
Address: 300 South Riverside Plaza
Phone: 8882378289

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