Sears
Microwave Repair Appointments Missed and Part Not Ordered

For over a month I've been trying to get a microwave serviced and for the first appointment my husband took off a full day of work only to have the service department call AFTER 5:00 pm to tell us that no one would be coming due to the repairman being too busy. The second appointment today the repairman comes just after 8 am to look at the microwave and then tell us he doesn't have the part and it would have to be ordered. But of course we have to pay for everything now. So, now we have a THIRD appointment to have the microwave fixed. I do not understand how if you have a model number and know what is wrong with your appliance that they just can't order the part and bring it with them. Especially something as simple as replacing a broken handle on a microwave. I will never, ever use SEARS repair service again.

Company: Sears
Country: USA

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