Sears home repair service
Refrigerator Repair Appointment Missed Because No Technician Was Assigned

Our 2.5 year old refrigerator that cost over $2600 started having problems and finally quit cooling completely. We contacted the repair service and a repairman came out the next day. Very nice repairman and he determined a test was necessary to find the problem. Parts were ordered and a few days later the parts arrived. He came out and installed the test part that was to send a dye to any leaking parts. The refrigerator began working. He was here on a Friday and said " I will be back on Monday between 8-12A.M. To check the unit for leaks. We got a call Sunday night from the automated system confirming the appointment. Sound like a wonderful story so far? Maybe not. I waited until 3:30 P.M. On Monday for the repairman's visit. No call. No repairman. I called the Service Center and they advised that "oops we did not assign a technician to the call." "We will call you tomorrow to reschedule." No calls so I again called and waited on the phone. One representative sent me to a supervisor. It must have been a phantom as the phone rang and rang for 10 minutes. I again called and waited in the cue. The next representative said that there was an appointment scheduled for 9 days hence. I said that was not satisfactory as I had an appointment the day before and waited all day. Without even a phone call. She said that was the day. I wanted to speak to someone else. She said a Supervisor is going to tell you the same thing. I was disgusted with the non caring attitude and hung up. These people have no regard for anyone else's time and could care less if you have to sit and wait. No apologies. They have me over a barrel as they are the only game in town. After buying lots of Sears products I will not be a customer anymore.

Company: Sears home repair service
Country: USA

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