Sears
Bad service

I called Sears 4-Home Aug. 13 regarding y door latch switch on washing machine. I was told the earliest appt. Was for Sept. 3. Not happy but had to deal with it. I told them what the error code read out was and be SURE and bring the part. On the 3rd at 3 I called to makes sure I was on that days' list. I was. He finally called at 3:30 (service calls are between 9 and 3) and said he was on his way. He was 30 mins. Away. I asked if he had the part with him. Sears had the model # wrong on my warranty certificate and he didn't have the part with him anyway. He said he would order the part that day. That was Wed. Sears called Monday to tell me to call when the part arrived. It was due Tuesday. Didn't come. We called back when the part arrived on Wed. They were going to put me back at the bottom of their list! I called the repairman directly (he is the ONLY repairman working for them in a 100 mile radius or more!) directly and he promised to be out on Friday the 12th. It is 4:40 and still no repairman and no phone call. What a way t run a business! I am totally disgusted with Sears and want them to refund my warranty (I have never used it and they have never called to schedule that so called preventative maintenance they tout in the contract). I paid over $200 for a big nothing! I can order my own parts and do my own repairs as I can get instructions online from FixYa.com. So, Sears, what do YOU have to say about this? I am tired of fighting about getting my machine fixed. I have spent over $15.00 at the laudromat and driven a 40 mile round trip to do it. You call this service? Oh, pleaze!

Company: Sears
Country: USA
State: Texas
City: Fredericksburg

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