TGM Digital, Supacam
Supacam company doesn't send refund for new camera, instead returned camera to me

TGM Digital, who manufactures the Supacam digital video camcorder, says they will refund. THere are several "hoops" to jump through, one of which is that you have to get a refund regiwstration number from the company before you can send back the camera. You also have to include a copy of the original receipt, of course. Plus, you only have 14 days to return the item once they issue a registration number.

I bought the camera at a medical conference from their representative on the exhibitor floor. It was meant as a gift, but, as it turned out, was not needed. I contacted the company who issued a refund number to me. Then, with the Christmas holiday upon us, plus being unable to locate the original credit card receipt for a couple of weeks, I didn't send the camera back for about 8 weeks. It was packed in all the original packaging and was unused. They sent it back, saying I was way too late to get a refund.

Thereafter, were some e-mails - eventually they offered to refund the camera price, minus 15% "restocking fee", which amounted to about $50. I thought this was unfair and excessive, demanded a full refund, but in order to end this, offered to give them a $20 restocking fee. Their response was that they couldn't let customers set the policy.

We are at a standstill. I have the camera back again, but still want the refund. I filed electronically with the Better Business Bureau several weeks ago, but have not heard back from either the BBB or from the company.

Hence the consumer complaints. I am prepared to back up the facts I have stated with copies of the email communication between us thus far.

Company: TGM Digital, Supacam
Country: USA
State: California
City: Santa Monica
Address: 1639 Eleventh St, Suite 100
Phone: 2076498177

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