Dell
Recycling Deal for Old PC Not Honored, Billed for Both

The last of november was assured several times by Dell pc salesmanwalter s. That purchasing a new updated pc, he would ship recycling papers, to ship my less than one year pc, to recycling center, and my old account would be forgiven. It didnot happen, I got a bill for both old and new around thirteen hundred dollars.

I called cust-serv explained what walters deal was. They were sorry for the inconvenience and would correct my account on next months bill. The very next day a cust-rep called me from British Columbia and in broken english told me the only thing Dell could do was offer me a fifty dollar certificate. I told her that was unacceptable. It was downhill from there.

No one at Dell would do anything to help me. I called Dell and got a return authorization and shipped the new pc back to Dell on my nickel. They credited my account about half of the six hundred and some odd dollars, that I was billed for the new pc. They are charging me 39.9 percent interest plus 39 dollars a month late charges because I refuse to pay them their scam money.

They have turned me over to a collection agency, and they call about ten times a day, but I don't answer their calls. I need some help and relief, asap.

Company: Dell
Country: USA
State: Texas
City: Round Rock
Address: One Dell Way
Phone: 8006249896

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