Dell Computer
Promised reward dollars never received after warranty extension

I received a letter from Dell Computer s to extend my warranty on my XPS 720 3 years for $249. And receive $50 in Dell Dollars back to be used for future purchases from Dell Home $ Home Office.
When I placed my order, the person at Dell Computers couldn't understand me and I couldn't understand them. They said the warranty would cost me $300. And I would receive $50 in Dell Dollars. After talking with numerous people, they gave me the warranty for what their letter stated it should be ($249.). I never received an e-mail confirmation that my warranty was extended so I called them back. They told me that my warranty was extended on someone else's computer but it was charged to my credit card. They got the charge right if you know what I mean.
After reconnecting me with several people, most of them I could not understand, they extended the warranty on my computer.
A month and a half later I had not received my Dell Dollars, so I called them and after being reconnected to numerous people again, they all concluded that I would not receive my Dell Dollars and they could not do anything about it. So just remember, if you order something from Dell Computers, you probably want get what they offer or what you order.

Company: Dell Computer
Country: USA

  <     >