Best Buy Geek Squad
Reformat Refused but Laptop Returned With Everything Erased

My laptop was running really, really slow. When I took it in the "Geek" said it was probably just clogged with spyware, etc. I had the latest version of Norton installed, but he said that didn't matter. He wanted to reformat my hard drive. I said NO! I could do that myself. I just wanted it to speed up.

I was called two days later to come pick it up because it was fixed. Got there and he turned it on to show me how much faster it ran. Guess what?! It was slow as ever. He claimed he used some kind of program to clean up all the spyware and "it was running really fast in the back."

Got a call two days later and said it was fixed. Turned it on and sure 'nuff it ran like new. It wasn't until I got it home that I realized EVERYTHING had been wiped off it. All my pictures are gone! All my stories (I freelance)! I'm sick. I can't even load a printer because the spooler is gone.

I probably know more about computers than the guy that worked on mine.

Company: Best Buy Geek Squad
Country: USA
State: North Carolina
City: Fayetteville
Address: Skibo Road

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