Geek Squad
Two Computers Returned Still Not Working After Two Weeks and $200

2 weeks ago I took my desktop to Geek Squad to be fixed. Bad video card, they said that they would fix and call me with in 24-48 hours from that day to let me know it was fix. Four days later we called, "O" Yes it is ready for your pick up. Okay no big deal by the way I'm going to drop off my laptop to be fix too when I pick up my desktop. After dropoff/pick of the two computers I get my desktop home plug it in and the video card is working great, lovely picture! But no, absolutely no icons, startup buttons, or even a cursor! Nothing! So I called them and they said that we could bring it back up and they would be more than happy to look at it again and diagnose any other problems it may have!!! Mind you this computer worked like a top before the video card went out but know it suddenly has more issues no thank you not at this time.

Meanwhile, another 4 days go by and still no word on my laptop that they informed me the day I dropped it all that I could wait on it because it would be done in 1 1/2 hours. I call them on day 5, yep you guessed it, it was ready. I took this one up because it had a lot of stuff on it making it slow, extremely slow and to install MY Norton 360 (that I already purchased two months earlier for all my computers) and to optimize the performance.

I got it home started it up and after waiting 5 minutes to just get to the start page I grabbed my timer. 6 minutes and 39 sec. Later OMG!!! My internet page was going! But wait my Norton was not on so I shut it down and clicked on the Norton icon and guess what my computer froze up! Lovely!!! After restarting the computer and 14 minutes later I click on the Norton again and it won't open! Won't run! I give up! Being that it is 10:30 at night I called the next day. And of course bring it back up and we will fix what ever is wrong (just don't forget your wallet). What about doing what you where supposed to do in the first place that I already paid for! So in two weeks, two computers, $200.00 plus dollars and still no working computers! Geek Squad is no better that than my 5 year old at fixing computers!!

Company: Geek Squad
Country: USA

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