Circuit City
Damaged product delivered then each time I spoke to them, the process to return and get another changed

I ordered an item online. The day it was received, the box was opened. It was dented and broken. I immediately called them and was told that they would expedite a new one to me and that I would receive a call within 72 hours with instructions on how to return the damaged one.

Five days later (Monday) I called to check on the status of the shipment of the new item and was told they would not ship a new one until they received the damaged one in their warehouse and inspected it. And this would take up to 4 weeks. They also said they would email the return label to send the damaged one back and that Fed Ex would pick it up on Wednesday. On Tuesday I got the email with the shipping label that also said I had to pay to send the item back to them. It weighed 68 lbs.

When I called to verify this, they said yes but that I would "probably" get the cost reimbursed once they inspected the item. Fool me once, shame on you. Fool me twice, shame on me.

I decided not to chance the reimbursement issue, and dropped the item off at the local Circuit City. The "manager" there was less than pleasant; a refresher course in customer service would do her a world of good.

Company: Circuit City
Country: USA
State: North Carolina
City: Fayetteville
Address: Skibo Road

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