Circuit City
Shipped a knowingly damaged product, Poor Customer Service Richmond Virginia

I ordered a small refrigerator for my parents for Christmas. When they opened the box, they discovered that the item was damaged inside and a very poor attempt at fixing it with some type of putty had been made.

I called the customer service line and explained the problem. They told me to follow the directions for on-line return since we do not have a Circuit City in our area. I specifically asked about the shipping because the box was is very poor shape and would not be acceptable for return. I was directed to a UPS store for packing and shipping, and was told that upon receipt of the package that I would be reimbursed for those costs.

Unsure that this was correct, I made a second call to the help line to verify and was told the exact same process. I then returned the item via UPS for $40.60. I was reimbursed for the item, but not the shipping charges.

After multiple calls, all with promises that I would receive return calls, I was able to file a report. My claim was denied and I was told that wasn't how they handled returns on damaged merchandise.

I am still challenging this claim. Everytime I ask to speak to a supervisor, my call is cut-off. I have yet to speak to anyone beyond the customer service representative. I have dealt with many businesses, but have never received such poor customer service.

Company: Circuit City
Country: USA
Phone: 18008432489
Site: www.circuitcity.com

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