T-Mobile
Refused Bill Credit for Unsolicited Text Messages

T-Mobile has the worst customer service, the worst phone service and they are incompetent and rude. I called to complain about being billed for text messages that were sent to me unsolicited, many from T-mobile. They admitted I was right but refused to credit my bill. Instead they offered me free minutes. I told I already had 400 minutes a month and never used all my minutes and I preferred they credit my bill.

I was rudely told they would only credit me minutes. I told them to keep their minutes. My contract will soon be up and I will switch to Verizon.

Company: T-Mobile
Country: USA
Site: t-mobile.com

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