Best Buy
GPS Maps Outdated, Kept It Rather Than Pay 15 Percent Restocking Fee

On Friday November 22nd I purchased a GPS system from Best Buy only to find out that some of the addresses I need in it are not available. I understand now that the maps are only updated rarely. I decided to return the item on November 24th because it didn't work as I expected.

The item was 400.00 and they were going to charge me a 15% restocking fee. That came to $60. I talked to the manager and indicated my disgust with the policy and informed him that if we were in opposite rolls, he would feel the same as I do. I decided to keep the item rather than give Best Buy $60 for nothing. The manager pointed out that the fee is listed on the receipt but of course, you don't get the receipt until after you purchase the item.

Company: Best Buy
Country: USA
State: Georgia
City: Stone Mountain
Address: 1450 E Park Place Blvd
Phone: 7704699848

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