T-Mobile
Told Verbal Contract Renewal Was Made, Phone Shut Off Over $200 Fee

I have had t-mobile for a year my contract has been up for about 2 months. I wanted to get a cheaper family plan and when I called t-mobile about 3 or 4 months ago they said I had to renew another contract soon to add another phone. Then they turned my phone off saying that I owe them 200 dollars for a cancelation fee. They said I made a verbal contract with them renewing my same plan for another year and I wasn't eligible. I did not say nothing to them and I didn't think you could even make a verbal contract. All I want to do is get a better phone service with better customer service (t-mobile is the worst and I have had every wireless phone service out there).

Company: T-Mobile
Country: USA
State: Maryland
City: Baltimore
Site: t-mobile.com

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