Dish Network
Incorrect Billing

I am Dish Network customer for about 1.5 years and I have subscribed for International Package. On March 25, I have removed the International Package and added America's Top 120. Later I moved to new apartment and Dish Network confirmed me that the Move is free.in my new apartment, I called the customer care to confirm whether the International package is available for me with new Dish and they assured that I would get the International Package with the existing Dish Antenna. But after subscribing to the International Package, I could not able to view the International Channels, so I called the Dish Network customer service and they said that the Dish Antenna has to be replaced. I asked them whether I need to pay any additional charge for the new Dish Antenna, but they assured me that I no need to pay for antenna and I need to pay $15 for Technician visit.

I trusted the assurance made by the Dish Network customer representative and allowed them to change the Dish Antenna, but now they charged me $100 for Dish Antenna installation. When I called the customer service, they not providing any genuine reason for charging me additional $100. Different person from Dish Network gives different reasons for the additional charge, like International Move, International Dish Antenna and etc., One customer service officer mentioned that they charged me $100 because my move to new apartment is International Move, but during the move they was no International Package in my subscription. But the officer from Dish Network denies my statement and arguing that the move was International move. However, in my Change History there is no International Package when I moved to new apartment.

In spite of several calls made to Dish Network, the issue has not been resolved amicably and the customer service officer dis-connecting the calls suddenly without any intimation, which is a great way of insulting a customer. I had a great reputation on Dish Network for past 1.5 years but not they proved that they would never care about the customer issues and negligent in billing. Please take this as my serious complaint against the Dish Network. Now I realized that registering for Auto-Pay with Dish Network is a great mistake as they would steal any amount without the customer consent.

Company: Dish Network
Country: USA
State: Colorado

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