Sirius
No Signal at Office or Car, Cancellation Fee After Returning Unit

I was given a Sirius sportster radio for my car & a boombox for use (anywhere according to advertisements) for Christmas. I had no problem setting up my service, but I was only allowed to sign up for a 1 year contract even though I was told at Radio Shack I could go month to month.

Long story short, I did not get any signal in my work office at all and in my car the signal was constantly reading (searching for signal). After 5 days of this horrible service I decided I did not want to pay for something I can use. Radio Shack was very helpful & allowed me to return the unit for full refund, but when I went to cancel the service (only had it for 5 days) I was talked down to they demanded to know why I wanted to cancel. The CS rep told me I must have hooked it up wrong and refused to believe there was anything wrong with the service. He even said I needed to hand an antenna out the window of my work office to get a signal (we are on the 15th floor) - after an hour of discussion I was told I not only was not going to get my down payment back but I had to pay a cancellation fee of $70.

Needless to say I refused to pay & asked for a manager, after holding for 45 minutes, the manager came on the phone & again said I hooked it up wrong & I had to pay the cancellation fee. When I asked to speak with his boss he insulted me again and said this wasn't a manager issue & hung up.

Ever since then I receive bills for the cancellation of service every month. - but I will never pay. I never signed any contract so there is nothing legally they can do, I just lost my down payment & wasted a lot of my time dealing with them. I would never buy their service and I tell everyone I can how bad they really are.

Company: Sirius
Country: USA
State: Indiana
City: Indianapolis
Site: www.sirius.com

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