Best Buy
Camcorder Moisture Damage Blamed on Customer Despite Extended Warranty

I purchased a 699.00 Sony Handycam. I purchased the extended warranty. Came back from a trip to the ocean. Took the camera in. They said that "I poured water on it and that makes it my fault." That the only way moisture could get in would be my fault. I have not poured water on to the camera. If it got ocean air into it the camera is faulty. They should repair. They said it is $700.00 to repair the camera, even now the new camera is $399.00. I argued with the management, it didn't help. I am out $715.00.

Company: Best Buy
Country: USA
State: California
City: Citrus Heights
Address: 6110 Birdcage Center
Phone: 9167251455

  <     >