Home Depot
Repeated 8:04 am calls over $43 balance, cancelling credit

I have been a customer for over 15 years and always run credit for my clients. I am part of a small group of property managers. Normally around year end, some people are late paying us. This year I received several calls telling me I am late with payments before my bill even showed up. I explained that I do not have my bill yet and that the best time to call me is not 8:04 am. Again this week I got another call at 8:04 am telling me I am overdue with a grand total of $43. The next day the calls came again, and again.

HD has shown a total disregard for our relationship and utter contempt for me as a client. I do not know why this has changed, but it is time for me to do something about these rude, invasive calls. What they do not realize is that I am also a financial blogger and represent 8 other property managers with over 300 units. We discussed this to see whether the others are getting the same abusive treatment. Sure enough, they are. Normally by the end of Feb our clients are paid up. So we are all cancelling our credit facilities with them and going to our local suppliers, who are now willing to match the prices, and whose credit actually costs less.

As a business guru with 40 years of experience, I can tell you how much it costs them to get a customer and how much it will cost them to lose us. I am the smallest in our group and worth about $10,000 in any given year. I would encourage anyone who is being subjected to their abusive behavior to pay out your bill and talk to your local supplier about credit terms. This is the only way to teach a company like this a lesson. We are people, not numbers. They need to see the number disappear before they will smarten up.

Company: Home Depot
Country: USA

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