T-Mobile
Rebate Denied Because Photocopied Barcodes Were Sent

In august I was on a month-to-month plan with T-Mobile which I had been with for a year. Prior to that I had a year contract with them. Anyway, it was time for me to upgrade my tri-band cellphone. When I called T-Mobile to see what offers they had on these they stated that if I renewed my contract to a one year vs. Month-to-month, I would be eligible to get the Sony Ericsson T610 that was $174.99, but with a $100 rebate. They billed my account for the $174.99 and I received my new cellphone, but there was no rebate form inside.

So I called T-Mobile 'Customer Care' and relayed to them that the rebate card was not in there, the representative said she could not send me a rebate form, but I could download one on-line. The representative also said to be sure you make A copy of everything you send IN as these things seem to get lost. Heading the woman's advice, I downloaded the form, followed the instructions on the form, included all the BARCODES/SEMI labels, etc - made copies of the documents, etc.

This week (15 Nov) I received a letter from T-Mobile stating that I was not eligible for the $100 rebate as I did not include the labels. I called them explained that I did include these and I have a photocopy of what I had sent. The supervisor said I am sorry we need the original BARCODES/SEMI lABELS in order to give you the rebate. I obviously do not have these as I sent it to T-Mobile. And they are unwilling to honor the rebate even if I send them the photocopies.

So how is that for business ethics with a major corporation. And how may other people have they done this to?

Company: T-Mobile
Country: USA
State: Ohio
City: Cincinnati

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