T-Mobile
Two Rebates Denied After Plan Change and Barcode Dispute

I bought this phone thru Imphonic. At that time, the purchase agreement stated that I would be entitled to a $50 rebate as well as a $150 rebate from T-Mobile. That is one of the main reasons I bought this stupid phone in the first place. When I got the product, I received the $50 rebate form but not the $150 rebate form. When I sent the initial $50 form in, I failed to send in the original bar code because I thought I would need it for the $150 rebate form. When I finally got the $150 form which I had to fight for because Imphonic stated that the rebates were not listed on 'their' purchase order. After I advised that I was looking at the purchase order I had and they were on there. They indicated that I should fax them a copy. I did so - twice.

No one followed thru. When I finally did as requested for the $50 form, I get a letter stating that because I had changed programs in mid-stream so-to-speak, I did not qualify for the $50 rebate. The representative stated that if I changed it back to the $39.99 program that they would honor my request. But, by doing so, I would have to sign up for another year on the plan. Had the representatve told me that in the beginning, I probably would have done things differently. She did not and now I am out the $50 rebate. And, to make matters worse, I will probably be out of the $150 rebate as well. And, that really makes me angry. The representative should have told me that when I decided to change programs going from $39.99 to $29.99. Not done. I think this is 'misrepresentation' by Tmobile and based on that fact, both rebates should be honored.
My subsequent complaint will be to the Attorney General of that State to keep others from getting ripped off!

Company: T-Mobile
Country: USA
State: Minnesota
City: Young America
Address: P O Box 8340, Dept. 5023-74
Phone: 8773118853

  <     >