Circuit City
Restocking fees for defective items ripoff

Purchased an HP computer last week. Did not work correctly right from the start. Dealt with HP tech, could not make it work. Returned it to CC 5 days later for replacement. They did not have another in stock, or nothing comparable. Stated it was corporate policy to charge a restocking fee.

I asked how it was possible to charge a restocking fee for something that was defective and they could not restock. Would not budge. Offered to have one shipped to my house or wait until one was in stock. Guess once they have your money, they have no intention of returning any of it. He stated it was industry standard that a fee is charged. Only store I can compare to in my area is Best Buy. They have a fee also, but waved on defective items (according to website)

Company: Circuit City
Country: USA
State: New York
City: Vestal
Address: 3124 Vestal Parkway East
Phone: 6077978412

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