Sonic Electronix
Sonicelectronix Restocking fee on defective product

I recently purchased some equipment from sonicelectronix.com.

I was sent a defective amplifier, and after talking to them, ive been informed that:

1. I have to pay the shipping to return the defective item.

2. I have to pay a 10% restocking fee to return the item.

Now maybe its just me, but i cant see how they can justify a 10% "restocking" fee on "defective product". Its not getting restocked, its defective. Not to mention, penalizing the customer for shipping them defective product.

Im willing to pay the return shipping, i understand they cant be held responsible for a manufacturers mistake, but a restocking fee on defective product? Thats just bad ethics.

Company: Sonic Electronix
Country: USA
State: Arkansas
City: Valencia
Address: 28340 Ave Crocker Suite 202
Phone: 8772897664
Site: sonicelectronix.com

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