Home Depot
Billed $16,500 After Full Price Charges and Delivery Fees

In Jan. 2004 we hired a contractor to build our home, who insisted on using Home Depot for our building materials. An account was opened and my husband signed on the account. The original agreement made between us and Home Depot was 10% off everything bought for construction and no charges for delivery. Not only has Home Depot consistently charged full price plus $49 for every trip they made (many of those trips were because they delivered the wrong, damaged or defective materials), but their representative also took items back for us after a "PR" visit to the building site and has never returned those items.

We were shorted about $10K in material on deliveries that we are being charged for, and the mistakes cost us more time than we care to count. Although the local guys here acknowledge the problems, they seem unable to fix the bill.

We have paperwork, signed by reps and their driver, showing all of the returns, etc. Simple, right? Well, we sent a long letter in March to the Home Depot credit service and corporate office, and guess what that got us... Turned over to a collection agency.

They are invoicing us $16,500 right now, and at this point we are pretty convinced we have probably overpaid. We sent a dispute letter immediately to their collection agency along with a copy of the letter we sent them. Their response? They call every morning and demand payment (despite the dispute letter) and want to "settle". We have not checked our credit yet, but we were assured by the "local guys" that because of the circumstances they will not report anything.

I have a feeling the "local guys" do not know anything, but if there is anything derogatory on our credit, we are suing. Anyone care to join a class action? All we want to do is go over our invoices, show them our paperwork (they gave us) and get to a bottom line dollar amount. If they owe us money, they can write us a check, and if we owe them, we will pay immediately. They will not even talk to us, and when I called this week they told me our account had been "charged off". I am not sure what that means, but they just referred us to their collection company. Any suggestions?

Company: Home Depot
Country: USA
State: Texas
City: Kerrville
Address: 1789 Sidney Baker
Phone: 8308958800

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