Sears
Missed Home Improvement Estimate and Problems With Online Orders

Not a good reflection of good business and service. I scheduled a home improvement estimate, I confirmed it a day before and save the whole day for the consultant to come but on the actual day and 30 minutes past the scheduled time I got no call or message that someone is not coming so I called Sears then they said it was cancelled then I move to 6PM just to make it happen but then again scheduled time past and I got no call then I called again Sears then they said they can't contact the consultant so I cancelled it.

Not only that happened in a separate transaction, I ordered a garage door opener online when I got it, box was rip at one side and a most important small part was missing, it was replaced though but wanting to install and fix my garage I manage to salvaged some part from the old one and install it myself.

Here one more I bought a home gym equipment and a thread mill, the home gym equipment was not delivered and took several schedules for delivery and in the end I end up again canceling the order. I think there's something wrong with how things are being processed in Sears or maybe it has something to do with the staff or maybe understaff. For me this is not a good sign of good business.

Company: Sears
Country: USA

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