National Floors Direct
Deposit refund still missing 48 days after cancelling

We called NFD and met with their representative.

I decided to go ahead with the carpet and gave them a $600 deposit. That night I looked at our carpet and pulled it up a little in the closet. The thickness was at least double, so I called to cancel. They offered me a better price, but their quality isn't what I wanted. I called to cancel the same day! Well, they said my refund would take 10 days. I said the banks are not even open and I just gave you my check. They said it was their way of doing it: they had to cash my check, then give me a refund. Okay, whatever, not the end of the world, I'll wait 10 days. Today is day 48 and still no refund. I get a different story every time I call.

I hope I get it soon. I can't imagine this being legal.

Company: National Floors Direct
Country: USA

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