Sears
Another Missing Tracking Number? - sears.com

My Name is James wood, I Have Had The Worst Experiences In My Last 4 orders From sears.com, Ranging From Missing Tracking Numbers To Wrong Items Being Sent..? And I Have had No Real Sastisfaction At All. Everyone i Had Spoken With Has Told Me Something Different, I was Basically Clled a Liar By Operator Named Vince Id # 400635. Then I Was Issued A Blue ribbon Case Manager Whose Name is Carol At The 1-888-266-4043 ext 62. Who found the tracking number for me, but when i received that order, there was 2 wrong items in it, i ordered a 10 pack of little girl socks, they sent a 2 pack of adult womens socks size 10..? And i ordered a outfit size 3t it came in size 4t..?
I Must Of spent Countless Hours On The Phone Trying to Get this resolved, and The Blue Ribbon case Manager Carol Never Called Me Whatsoever..? Is This How To Do a Proper Job If Your assigned A case..? So You Call back and Everyone tells You Or Promises You / Ensures you That Only Your case Manager can Solve this as They're The Most knowledgeable Person Regarding Your Case...? I Think Not Since she Found The tracking Number... Her Job Was done But No They State That She'll Remain Your Case Manager Throughout this Entire Order. But Still Have Not Been Called By Her? This Complaint Was For August 6 th Order Case # 6151163. Whom a Mike Mirelles Finally took Some Responsability And tried His Best To Accomidate This Issue... With A Gift Card. This Was Fine Until I Used That Gift Card to Create Another Order Online And It's Missing Another Tracking # And If I Look It Up On My Profile Page It Says that Item The Saftey Helmet Has Been delivered. I Have Called In and Spoke with All The Different Types Of Sears Reps Regarding this Issue And No One Could Give Me A Tracking Number Yet, Or Explain To Me Why It states Delivered To My home On The Profile Web Page? And They Said That Oh You Have To Call Your Case Manager... Who's Mike Mirelles At 1-888-266 4043 Exct 45 Who Is Your case Manager..? Why Is It Who He's The One whom Closed The Last Case... Why Does It fall all Back Upon his Desk When This is a completely Brand New Order..? He Didn't Even Try To Find the New Missing Tracking Number... He Gave Me Info I already Had Or Was Aware Of... How Are They Helping To resolve anything... It Is The Worst System I Have ever Delt With, In The Past 10 Years of Shopping Online... And The Excuses Of Why You Have yet to recieve A Tracking Number Are So Ridicullous... Anyone Who Is Older then 15 Can figure Out That When youCreate An Order, It Gets sent to The Fullfillment Center, They Assign It To An Individual To Pick Your items, Then they Have To Create an Electronic Tracking Number In Order For UPS To Pick Up... If This Is the 3rd Missing Tracking Number In my Last 3 Orders Placed... And Have Spent The Time Investigating This Yourself, How can They Take any Pride In Any type Of excuse Of why This Or that hasn't taken place Yet..? There Is No Excuse for shabby Business Ethics Or Standards. The Only way they Offer To Resolve it Is To Threaten To Take Your Business Elsewhere, Where The Policy Of customer service Standards Are Paramount Compared To Any Experience With Sears.com This Is sad That 1 Of The Oldest Businesses in America For Shopping Has Declined So rapidly!!! Someone Needs To Change This So-called Policy That Only Your Case manager Can Resolve Your Issues, Look I, Never Even Got a Call Back From My supposed Case Manager, and Was Told by each person On The Phone And i requested e-mails Sent To Her Asking To Call Me, i Left numerous messages Asking Her To call..? If she won't then why Isn't her supervisor Allowed To Be Contacted to Resolve this... They state that Only them The Blue ribbon team Can And There Supers Arn't available To Come To The Phone... I Had Requested that An E-Mail Be Sent to this Carols Super, But I Have Never Heard Anything. And what Happened to The Form Of Evertime You call In They're Suppossed To E-Mail you a Survey Form...? This Is Just A Sad, Horriffic Experience That shouldn't Occur With todays technology, They Each and everyone Should care and try and assist Not Push It further Down The line and frustrate The customer Even more, For This Supposed "Protocal"

Company: Sears
Country: USA

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