Sears Home Services
Scheduled an appointment that didn't exist

My washing machine broke on Sunday June 10. I went online and used the chat function and Adrian scheduled an appointment for 6/11 between 8 am and 12PM. I took the day off work to be there. I went into my email at 6AM on 6/11 and saw my appointment was for 6/19/12??? I called and spoke to Claudia who said that the 6/11 appt wasn't available; I then asked to speak to a supervisor and was disconnected. I then called back and spoke to Jennifer when I asked to speak to a supervisor they hung up on me. I then called Patricia and she refused to let me speak to a supervisor; she put me over to Clarissa in Customer Relations who said tough, the system rescheduled as there are no appts. No one once apologized for scheduling an appt that wasn't available; no one once said I'm sorry. My husband had a bone marrow transplant and now must stay at his mother's until I can wash everything; we had a stomach flu over the weekend and I cannot let him come home until all soft surfaces have been washed. I am not getting paid for today either; oh well. They simply do not care; they are irresponsible and a complete waste of time. I spent over an hour and a half now waiting for this to be resolved. Now, I have to find someone else ASAP. Their apathy, irresponsibility and complete unprofessionalism is to be abhorred.

Company: Sears Home Services
Country: USA
Phone: 8004242047
Site: searshomeservices.com

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