Mr. Handyman
Terrible customer service

I had an appointment scheduled for 8:30am on 1/5 for Mr Handyman estimate. Appointment was scheduled by "Carol". At 9:00am the day of the appointment, "Carol" called and spoke to my wife to cancel the appointment because "the appointment prior to ours was cancelled and thus no technican was in the area". I was very confused by this response and called and spoke with "Carol". When I questioned why my appointment was dependant on another appointment, her attitude was one of condescension and rudeness. She expressed no regret for the cancellation and quite frankly didnt care about my dissatisfaction. I then asked to speak to her supervisor, she claimed there was none. I then asked if she represented her company. She said yes. I then asked if she felt this type of customer service was satisfactory. She then began to talk down to me and claimed I had a poor attitude. At that point, I cancelled the rescheduled appointment and stated I would never do business with them again, and I filed a complaint with their headquarters.

Company: Mr. Handyman
Country: USA

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