Sears
Siding Consultation Cancelled Twice and Supervisor Never Took My Call

I would like everyone to know how absolutely unprofessional and horrible Sears Home Improvement customer service really is. I had called Sears for a siding consultation. The first available appointment was over a week out, but I accepted. The day of my appointment, only hours before, they cancelled. When I called and asked to reschedule asap, I was told that if they weren't quick enough for me, I could always cancel. I went ahead and rescheduled to give them the benefit of the doubt. The next appointment was over a week from the first. The day before that one, they called and cancelled again! When I asked to speak with a supervisor, I was put on hold for over half hour and in the end, nobody would speak with me on this. How horrible is that? Eventually I did receive a voicemail saying that if I would kindly reschedule, they would give me $125 credit. Wow, if I can have that every time they cancel, in a few weeks I can have my whole house redone for free. After this experience it certainly appears that this company cares nothing about professionalism or customer service. In fact, I wonder if they even care about making money seeing as they certainly don't try very hard to get your business. My overall experience was horrible and I will never do any sort of business with Sears again.

Company: Sears
Country: USA
Site: searshomepro.com

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