RugsUSA.com
After one month of waiting, I have not received the refund for the rug pad I returned

Do not order from this company!!! I ordered a rug and rug pad on October 31. They didn't arrive until about a month later. The rug did not meet my specifications, so I called them to return it. But the call wouldn't go through because a recorded message came on and said that the lines were down and to call back tomorrow. I finally got through about a week later and was emailed the return information.

The rug was sent to one address, and the rug pad to another. I never opened the rug pad since the rug didn't work for me so it was packaged just as I received it with a new address label. I received "An acknowledgement of return" email about a week later. The rug was refunded about 3 weeks later and I never received the refund for the rug pad. Their customer service is terrible. I'm still waiting for the refund on the rug pad of $69.99.

Company: RugsUSA.com
Country: USA
Phone: 18009827210
Site: rugsusa.com

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