ITV, ITV Global
Refund roulette

I ordered ITV's Almighty cleanse product on Oct. 15. Within one week I called to see if the order had been processed in order to cancel it. It had not, but they wouldn't let me cancel it. They told me I would have to get a refund after receiving it, even though they had not yet processed the order. I immediately decided I would return it without using it and never deal with them again. I received the product on Nov. 21 and returned it on Nov. 26, unopened.
I waited six weeks, but received no refund, so I called on Jan. 11.

I was told they received my return on Dec. 13 and a refund was imminent. It is now March 4. I have called once or twice a month to receive a refund and each time I call I am assured a refund is imminent. I asked to be transferred to a supervisor, but only got a voicemail, twice. I also requested a refund from their customer service web site.

Today I reported them to the BBB and filed this report.
The only thing I have got almightily cleansed from this company is my credit card account.

Company: ITV, ITV Global
Country: USA
State: Massachusetts
City: Beverly
Address: 55 Cherry Hill Dr
Phone: 8002150063

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